Grasmere Surgery

01942 483330

Policies and Procedures

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Apps Policy

Aim: To use the latest innovations in smartphone technology to help patients find and use apps to manage conditions and make better lifestyle choices in a way that is convenient ... [continue] Apps Policy


All information about our patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the Practice.  All patients can expect ... [continue] Confidentiality

Contractual obligations

Summary Care Record (SCR) NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care ... [continue] Contractual obligations

Disability Access Policy

If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future. Wheelchair access Where possible, ... [continue] Disability Access Policy

Equality and Diversity Policy

We treat all patients and employees fairly and equally regardless of their gender, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. Equality is ... [continue] Equality and Diversity Policy

Freedom of Information

The Freedom of Information Act creates a right of access to recorded information. The Act covers any recorded organisational information such as reports, policies or strategies, that is held by ... [continue] Freedom of Information


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How we use your medical records

Important information for patients • The practice handles medical records in line with laws on data protection and confidentiality. • We share medical record with those who are involved in ... [continue] How we use your medical records

Infection Control Statement

We aim to keep our surgery clean and tidy and offer a safe environment to our patients and staff. We endeavour to keep it clean and well maintained at all ... [continue] Infection Control Statement

National Data Opt-Out Programme

NHS Digital is developing a new system to support the national data opt-out which will give patients more control over how confidential patient information is used. The system will offer ... [continue] National Data Opt-Out Programme

Non-NHS Work

What is non-NHS work and why is there a fee? The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges ... [continue] Non-NHS Work

Summary Care Records

About your Summary Care Record Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that ... [continue] Summary Care Records

Using clinical coding

Using clinical coding systems to best effect in electronic records Clinical coding is the translation of terminology used in healthcare into a coded form. It involves standardisation of the terms, ... [continue] Using clinical coding

Violence/Zero Tolerance Policy

Grasmere Surgery fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures ... [continue] Violence/Zero Tolerance Policy