Many GP surgeries are replacing older online consultation forms (like askmyGP, eConsult, or Systmonline) with Accurx. This transition helps surgeries streamline patient requests, manage the 8am phone rush, and use “total triage” so your symptoms are reviewed before an appointment is booked.
Here is what you need to know about the change when it happens:
- How to Submit a Request: You will still contact your surgery via their official website, but the online form will look slightly different. Alternatively, you can submit requests seamlessly through the NHS App.
- The Process: You simply answer a few brief questions about your medical or administrative issue.
- Next Steps: A clinical team reviews the information and decides the best course of action. You might be offered a face-to-face appointment, a telephone consultation, a text message response, or a referral to another service (like a local pharmacy).
- NHS Integration: Because Accurx is an NHS-approved platform, it integrates securely with your existing medical records.
To confirm when your specific surgery is making the switch or to find out how to access the new forms locally, check your GP practice’s website or read more about NHS England Digital for general information on digital access
