Grasmere Surgery

01942 483330

Interpreter Services

Seeking Advice from NHS 111 – British Sign Language

Using your computer and webcam, or the Interpreter. Now app on your smartphone or tablet, you can make a video call to a BSL interpreter. Please visit the InterpreterNow website for further information.

The interpreter telephones an NHS 111 adviser and relays your conversation with them. The NHS 111 adviser will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

If NHS 111 advisers think you need an ambulance they will immediately arrange one for you.

This service is available every day.

Translation and BSL for Consultations With Your Doctor or Nurse

The practice is able to make arrangements for an interpreter to join your GP consultation over the telephone, please advise reception when booking your appointment if an interpreter is required so that arrangements can be made.

If you require a sign-language interpreter this can be arranged in person provided sufficient notice has been given.