Grasmere Surgery

01942 483330

Holiday opening hours over December 2021 to January 2022

The Surgery will be closed from 1 pm on Friday, 24th December 2021 to Tuesday, 28th December 2021, and then from Friday, 31st December 2021, 1 pm to Monday,  3rd January 2022.

The Surgery will be open from 29th December 2021 8am to 31st December 2021 till 1 pm, and then open from Tuesday 4th January 2022 at 8am

GP Alliance will be dealing with our phone calls on 24th December and 28th December from 1 pm to 6.30 pm. The number to ring for these hours only is 01942 482848.

GP Alliance Extended Access Service offers appointments with a GP or Nurse for any patient registered within the Wigan Borough out of normal surgery hours.

These surgeries run from 6.30 pm – 8.00 pm on weekdays and from 10.00 am – 4.00 pm on weekends and bank holidays. To make an appointment call 01942 482848.

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

When to use 111

Get help online or on the phone

To get help from NHS 111, you can:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice

When to call 999

At some point, most people will either witness or be involved in an accident or experience a medical emergency.Knowing what to do next and who to call can potentially save lives.

Life-threatening emergenciesCall 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

When to go to A&E

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • a sudden confused state
  • fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions (anaphylaxis)
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic collision
  • feelings of self-harm or suicide

Less severe injuries can be treated in urgent treatment centres (walk-in centres or minor injury units).