Grasmere Surgery

01942 483330

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Carers

Are You a Carer? Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your ... [continue] Carers

Changing your details

Changing your name or phone number If you change your name or telephone number please let us know by either: Completing the online form below Come into the surgery Writing ... [continue] Changing your details

Chaperone

The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) may be requested by the clinician or patient. This impartial observer will be ... [continue] Chaperone

Complaints and compliments

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling ... [continue] Complaints and compliments

Domestic Abuse Aware

Social isolation can increase stress at home, impacting on you and your family’s well-being and so, we are here to help you. Please contact us for help and advice. In ... [continue] Domestic Abuse Aware

Facilities

The practice provides the following facilities for our patients: Automated door openers – there is a push button at the main door and internal door to automatically open them Doorway ... [continue] Facilities

Family and friends

To help us improve our services please tell us a little more about your last visit to the surgery.  

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, ... [continue] Home visits

How to register

If you live within our practice area you can register at the Surgery by either: completing both the online Patient Registration Form and the online New Patient Health Questionnaire (adults) ask ... [continue] How to register

Interpreter Services

Seeking Advice from NHS 111 – British Sign Language Using your computer and webcam, or the Interpreter. Now app on your smartphone or tablet, you can make a video call ... [continue] Interpreter Services

Join our Patient Participation Group (PPG)

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, ... [continue] Join our Patient Participation Group (PPG)

LGBT Patients

Research shows that LGBT people experience a number of health inequalities and barriers to healthcare compared to their hetero and cisgender counterparts. In 2018, Stonewall reported that LGBT people experienced ... [continue] LGBT Patients

Named GP

We have allocated a Named Accountable GP for all of our registered patients. If you do not know who your named GP is, please ask a member of our reception ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient Feedback

We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and ... [continue] Patient Feedback

Using this website

The medical information on this website, and on any sites linked to website, are for general advice only IT SHOULD NOT be used as a substitute for the personal advice ... [continue] Using this website

Your Rights and Responsibilities

We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice ... [continue] Your Rights and Responsibilities