Grasmere Surgery

Open Monday to Friday 8am to 6.30pm

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Changing your details

Changing your name or phone number If you change your name or telephone number please let us know by either: Completing the online form below Come into the surgery Writing ... [continue] Changing your details


The practice provides the following facilities for our patients: Automated door openers – there is a push button at the main door and internal door to automatically open them Doorway ... [continue] Facilities

Family and friends

To help us improve our services please tell us a little more about your last visit to the surgery.  

How to register

If you live within our practice area you can register at the Surgery by either: completing the online Patient Registration Form ask at reception for registration forms (you will need ... [continue] How to register

Interpreter Services

Seeking Advice from NHS 111 – British Sign Language Using your computer and webcam, or the Interpreter. Now app on your smartphone or tablet, you can make a video call ... [continue] Interpreter Services

Join our Patient Participation Group (PPG)

Are you interested in how this surgery is run? Each surgery must have a representative group of patients (called a PPG) who meet regularly to discuss practice issues and patient ... [continue] Join our Patient Participation Group (PPG)

Named GP

We have allocated a Named Accountable GP for all of our registered patients. If you do not know who your named GP is, please ask a member of our reception ... [continue] Named GP

Non-NHS Work – Reports and Forms for completion

What is non-NHS work and why is there a fee? The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges ... [continue] Non-NHS Work – Reports and Forms for completion

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient feedback – compliments and complaints

We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and ... [continue] Patient feedback – compliments and complaints

Practice boundary

Please use the map below to see if you live within our practice boundary.

Text Message Reminders & Newsletter Sign Up

You can now register to receive information by text message on your phone regarding appointments and health care – please contact reception to see if you already have this access. ... [continue] Text Message Reminders & Newsletter Sign Up

Using this website

The medical information on this website, and on any sites linked to our website, are for general advice only. IT SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Your Rights and Responsibilities

We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice ... [continue] Your Rights and Responsibilities

Date published: 8th October, 2014
Date last updated: 15th November, 2014